Return & Refund Policy: Ensuring Your Satisfaction

At our store, we strive to provide you with the utmost satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. This Return & Refund Policy outlines the guidelines and procedures for such situations:

1. Eligibility for Returns: You may be eligible for a return or exchange if:

• The item is in its original condition, unworn, and with all tags attached.
• The return request is initiated within [number] days of receiving the product.
• The item is not categorized as a final sale or non-returnable item.

2. How to Initiate a Return: To initiate a return or exchange, please follow these steps:

• Contact our customer service team via [email/phone] to request a return authorization.
• Provide your order number, reason for return, and any relevant details.
• Our team will guide you through the return process and provide instructions for shipping the item back to us.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of postage for your records.

4. Refund Process: Once we receive and inspect the returned item, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges incurred. Please allow [number] business days for the refund to be processed and reflected in your account.

5. Exchanges: If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.

6. Exceptions: Certain items may not be eligible for return or exchange, including:

• Personalized or customized products.
• Items marked as final sale or non-returnable.
• Products that have been used, damaged, or altered by the customer.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.

8. Contact Us: If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with us exceeds your expectations.

Thank you for choosing our store for your luxury footwear needs. We appreciate your trust and look forward to serving you with excellence.